Our products are digital and you get access the moment you buy. Because of that, all sales are generally final. That said, we're reasonable people — if something goes wrong on our end, we'll make it right.
Why sales are final
The Unfair Advantage (ebook, audiobook, and bundle) is delivered instantly and can be read or downloaded right away. Once digital content has been accessed, it can't be "returned," so we don't offer refunds for change of mind, or because you've already read or listened to it.
When we will help
We'll gladly issue a fix or a refund at our discretion if:
- You were charged more than once or bought the same product by accident.
- You can't access what you paid for and we're unable to resolve it.
- The product is faulty or not as described (e.g., corrupted files that we can't replace).
First, try signing in with the same email you paid with — access unlocks automatically. Most "I can't open it" issues are solved in under a minute this way.
How to request help
Email [email protected] within 14 days of your purchase, from or including the email you paid with, and describe the problem. We'll respond quickly and sort it out.
Your statutory rights
Nothing in this policy removes any refund or consumer rights you're granted by law in your country. Where the law requires a refund, we'll honor it.
Chargebacks
If something's wrong, please contact us first — we can almost always fix it faster than your bank. Filing a chargeback without contacting us may result in your access being revoked.
Contact
Questions about an order? Email [email protected].